FREQUENTLY ASKED QUESTIONS
What food additives do you put in the Cookies to keep them fresh and delicious?
We do not use any additives or preservatives in our products. They are all 100% natural.
How do I know what ingredients are in the Cookies?
All the ingredients are clearly listed and written on the back of every pack. Don’t believe us? Like Sheldon Cooper from Big Bang Theory would say ‘My mother had them test’ – we did.
Are Cookies gluten free?
Not yet, however we are working very hard on this! We have successfully tested out some of the favourite flavours already. Stay tuned – Gluten Free is coming soon!
Do you do multi packs of Cookies with an assortment of flavours?
Absolutely! You pick and choose. Like it About Us, be creative, we will delivery you the same quality time and time again.
What are your product ranges?
Current product range consists of 5 awesome flavours for you to relish. Don’t believe us, try for yourself. You won’t be disappointed. At the same time, we are always hard at work playing with new flavour combinations, so watch out on our pages.
How is Crookies different from other cookies or crackers?
Crookies are a unique combination of healthy and guilt free gourmet foods created to be either or both a cookie or a cracker.
Do you deliver Crookies?
Locally?– This obviously would depend on the quantities ordered.
Internationally?– We are actively looking for partners to expand our food print, whilst ensuring that they remain locally produced, so as not to compromise on quality and bring that local nuisances to an already unique product.
Do you charge for delivery of Crookies?
Obviously this would depend on how many you buy. Buy locally a 1000 packets and I’m sure we will waive the delivery. Internationally, this too could be discussed and considered based on volumes.
Can I purchase Crookies immediately or do I need to order in advance?
Both is possible, though ordering in advance will guarantee that you are not disappointed incase stocks are low. Being handmade, stocks are naturally kept low to ensure quality.
Can I get a refund/replacement, if I’m not happy with the product?
Typically with perishables we do not automatically provide refund/replacements, however we will take deal with each case individually.
Are Crookies suitable for vegetarians?
Absolutely! We tested it on our 89 year old mother; she’s been a vegetarian whole of her life. And she loves it!!
Where do you source the ingredients for your Cookies?
These are sourced from local suppliers and whole-sellers. We mean what we say when we say ‘handmade’. Like you we personally go to buy the ingredients. Quality is at the heart of our products, because that’s what you pay for.
Does Cookies contains nuts?
Yes they do. So please, if you or anyone you know is allergic to nuts, do not consume. With this said don’t worry we will soon be releasing nut free versions of all the favourites.
Are Cookies lactose free?
Unlike Gluten Free, this is a bit harder; but not impossible! This is on the cards right after Gluten Free! Please hang tight, we are working hard for you!
Where do you source your raw ingredients from?
Our ingredients are all locally sourced. We believe in support small local businesses like ourselves, but that does not mean we will compromise on quality, therefore where required, we will source from the best possible location without us having to impact the low prices you pay for your Crookies.
Are Crookies organic?
No. Be it organic or otherwise, we will not compromise on the quality.
Do you add any refined sugars?
Absolutely not! Our intention is to ensure our Crookies remain as natural as possible.
What’s the shelf life of my Crookies?
This is dependent on how they are store. For best results you can consume them immediately. See back of packs for details.
Where can I buy Crookies?
Currently directly with us only, but we are always looking out got high quality partners who will help us sell you favourite treat
What payments methods do you accept?
Locally we are accepting payments via PayNow, PayLah or other similar methods, but we are working on expanding to other methods also. Contact us on info@ohmycrookies.com for more details or check back on regular basis.
How does the subscription work?
Choose your plan, and Crookies will be delivered automatically on a monthly basis.
Crookies offers two Subscribe & Save plans:
- Plan A: 10% off every month · Minimum 5 packs · 3-month commitment
- Plan B: 15% off every month · Minimum 12 packs · 3-month commitment
General Terms (apply to both plans):
- Discount: Subscribers receive the stated discount (10% or 15%) on each monthly delivery, depending on the plan selected.
- Minimum Order: Each delivery must include at least the minimum number of packs required for your chosen plan (5 packs for 10% plan, 12 packs for 15% plan).
- Commitment Period: A minimum subscription period of 3 consecutive months applies.
- Billing: Payments are charged automatically each month on your subscription renewal date.
- Changes: After the 3-month commitment, you may pause, skip, or cancel anytime.
- Flavour Selection: You may update your flavour preferences before each renewal.
- Delivery: Standard delivery terms apply. Subscribers are responsible for ensuring delivery details are accurate.
- Early Cancellation: Subscriptions cancelled before the 3-month minimum will forfeit the discount, and orders may be charged at standard retail price.
Can I pause or cancel anytime?
Yes! You can skip, pause, or cancel anytime—no lock-in.
Do I save money by subscribing?
Subscribers enjoy 10% off plus early access to new flavours
Can I change flavours later?
Of course! Switch flavours or adjust box size anytime before your next renewal.
Subscribe & Save (Annual Saving)
Plan A (10% off · 5 packs/month)
- 5 packs × 12 months = 60 packs/year.
- 10% of 60 packs = 6 packs saved (≈ value of 6 packs free).
Plan B (15% off · 12 packs/month)
- 12 packs × 12 months = 144 packs/year.
- 15% of 144 packs = 21.6 ≈ 22 packs saved (≈ value of 22 packs free).